Delivery & Return Policy

Delivery & Return Policy

At OrderMyStationery, we aim to provide a convenient and reliable shopping experience for office stationery, housekeeping products and corporate gifting products. This policy explains general information regarding order delivery, damaged or incorrect products, returns, replacements and refunds.

Order Processing

Orders are processed after successful order confirmation and, where applicable, payment verification.

Processing time may vary depending on product availability, order quantity, delivery location and the nature of the products ordered.

Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated during the ordering process or by our customer service team.

Actual delivery times may vary depending on product availability, delivery location, courier or logistics operations, public holidays, weather conditions and other circumstances outside our reasonable control.

Delivery Charges

Delivery charges, where applicable, may depend on the delivery location, order value, product type, quantity, weight or other logistical requirements.

Applicable delivery charges will be communicated during checkout or before confirmation of certain bulk or special orders.

Receiving Your Order

Customers are requested to check the package and products after delivery.

If you receive a visibly damaged package, incorrect product, missing item or damaged product, please contact our customer service team as soon as possible.

Damaged or Incorrect Products

If an incorrect or damaged product is delivered, please contact OrderMyStationery with your order number and details of the issue.

We may request clear photographs or other reasonable information relating to the product and packaging so that we can review the request.

Returns

Return eligibility depends on the product, condition of the item, reason for return and other applicable circumstances.

Products requested for return should generally be unused, in their original condition and accompanied by the original packaging, accessories and other items supplied with the product where applicable.

Certain Products May Not Be Returnable

Some products may not qualify for return due to hygiene, customization, personalization, clearance, usage, damage after delivery or other product-specific reasons.

Any product-specific return restrictions communicated before purchase will apply.

Corporate & Customized Products

Customized, personalized, branded or specially procured corporate gifting products may not be eligible for return or cancellation after customization, production or special procurement has started, except where the supplied product is defective, damaged or materially different from the confirmed order.

Bulk Orders

Returns for bulk or business orders may be subject to separately agreed commercial terms.

Customers placing large orders are encouraged to confirm product specifications, quantities and other requirements before final approval.

Replacement

Where a return request is approved, OrderMyStationery may offer a replacement where appropriate and subject to product availability.

If a replacement is unavailable, another suitable resolution may be offered depending on the circumstances.

Refunds

Where a refund is approved, it will be processed using an appropriate available method.

The time required for a completed refund to appear may depend on the payment method, bank or payment service provider.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible before the order has entered dispatch, customization, production or special procurement. Once these processes have started, cancellation may not always be possible.

How to Request a Return or Replacement

To request assistance with a return or replacement, contact our customer service team and provide your order number, product details, reason for the request and photographs where applicable.

Please do not send a product back without following the return instructions provided by our team.

Contact Us

If you have questions about delivery, returns, replacements, cancellations or refunds, please contact OrderMyStationery through the official contact information available on our website.